{"id":3803,"date":"2023-05-15T11:18:17","date_gmt":"2023-05-15T09:18:17","guid":{"rendered":"https:\/\/clunnity.com\/?page_id=3803"},"modified":"2023-05-15T13:13:06","modified_gmt":"2023-05-15T11:13:06","slug":"politica-de-cancelacion-y-devolucion","status":"publish","type":"page","link":"https:\/\/clunnity.com\/en\/politica-de-cancelacion-y-devolucion\/","title":{"rendered":"Pol\u00edtica de cancelaci\u00f3n y devoluci\u00f3n"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3803\" class=\"elementor elementor-3803\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-b5f822b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"b5f822b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b7e5dee\" data-id=\"b7e5dee\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-86ca00b elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"86ca00b\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cc9b173\" data-id=\"cc9b173\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9005204 elementor-toc--minimized-on-tablet elementor-widget elementor-widget-table-of-contents\" data-id=\"9005204\" data-element_type=\"widget\" data-settings=\"{&quot;headings_by_tags&quot;:[&quot;h1&quot;,&quot;h2&quot;,&quot;h3&quot;,&quot;h4&quot;,&quot;h5&quot;,&quot;h6&quot;],&quot;exclude_headings_by_selector&quot;:[],&quot;marker_view&quot;:&quot;numbers&quot;,&quot;no_headings_message&quot;:&quot;No se ha encontrado ning\\u00fan encabezado en esta p\\u00e1gina.&quot;,&quot;minimize_box&quot;:&quot;yes&quot;,&quot;minimized_on&quot;:&quot;tablet&quot;,&quot;hierarchical_view&quot;:&quot;yes&quot;,&quot;min_height&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;min_height_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"table-of-contents.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__header\">\n\t\t\t\t\t\t<h4 class=\"elementor-toc__header-title\">\n\t\t\t\tTabla de contenidos\t\t\t<\/h4>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--expand\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__9005204\" aria-expanded=\"true\" aria-label=\"Abrir la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-down\"><\/i><\/div>\n\t\t\t\t<div class=\"elementor-toc__toggle-button elementor-toc__toggle-button--collapse\" role=\"button\" tabindex=\"0\" aria-controls=\"elementor-toc__9005204\" aria-expanded=\"true\" aria-label=\"Cerrar la tabla de contenidos\"><i aria-hidden=\"true\" class=\"fas fa-chevron-up\"><\/i><\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<div id=\"elementor-toc__9005204\" class=\"elementor-toc__body\">\n\t\t\t<div class=\"elementor-toc__spinner-container\">\n\t\t\t\t<i class=\"elementor-toc__spinner eicon-animation-spin eicon-loading\" aria-hidden=\"true\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ccc6b elementor-drop-cap-yes elementor-drop-cap-view-default elementor-widget elementor-widget-text-editor\" data-id=\"f0ccc6b\" data-element_type=\"widget\" data-settings=\"{&quot;drop_cap&quot;:&quot;yes&quot;}\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Pol\u00edtica de Cancelaci\u00f3n<\/span><\/p><p><span style=\"font-weight: 400;\">Esta pol\u00edtica de cancelaci\u00f3n establece los t\u00e9rminos y condiciones para cancelar su suscripci\u00f3n al software de pagos proporcionado por Clunnity Sports S.L. Al utilizar nuestro de pagos, usted acepta cumplir con los siguientes t\u00e9rminos de cancelaci\u00f3n:<\/span><\/p><h3><span style=\"font-weight: 400;\">Cancelaci\u00f3n de la Suscripci\u00f3n<\/span><\/h3><p><span style=\"font-weight: 400;\">1.1. Los clientes tienen derecho a cancelar su suscripci\u00f3n en cualquier momento, avisando con periodo de antelaci\u00f3n. La cancelaci\u00f3n puede realizarse enviando una solicitud de cancelaci\u00f3n por escrito.<\/span><\/p><p><span style=\"font-weight: 400;\">1.2. La cancelaci\u00f3n de la suscripci\u00f3n entrar\u00e1 en vigencia al finalizar el per\u00edodo de facturaci\u00f3n actual. No se emitir\u00e1n reembolsos parciales por per\u00edodos de facturaci\u00f3n no utilizados.<\/span><\/p><p><span style=\"font-weight: 400;\">1.3. Una vez que se cancele la suscripci\u00f3n, se desactivar\u00e1n todas las funcionalidades del software relacionadas con su cuenta.<\/span><\/p><h3><span style=\"font-weight: 400;\">Responsabilidad del Cliente<\/span><\/h3><p><span style=\"font-weight: 400;\">2.1. Es responsabilidad del cliente cancelar su suscripci\u00f3n antes de la fecha de renovaci\u00f3n para evitar cargos adicionales.<\/span><\/p><p><span style=\"font-weight: 400;\">2.2. El cliente debe asegurarse de que su cuenta est\u00e9 libre de cualquier transacci\u00f3n pendiente antes de solicitar la cancelaci\u00f3n. No nos hacemos responsables de las transacciones no procesadas antes de la cancelaci\u00f3n.<\/span><\/p><h3><span style=\"font-weight: 400;\">Cambios en la Pol\u00edtica de Cancelaci\u00f3n<\/span><\/h3><p><span style=\"font-weight: 400;\">3.1. Nos reservamos el derecho de modificar esta pol\u00edtica de cancelaci\u00f3n en cualquier momento. En caso de cambios significativos, notificaremos a los clientes a trav\u00e9s de los medios de comunicaci\u00f3n proporcionados durante el registro.<\/span><\/p><p><span style=\"font-weight: 400;\">3.2. Al continuar utilizando el software de pagos despu\u00e9s de que se hayan realizado cambios en la pol\u00edtica de cancelaci\u00f3n, usted acepta los nuevos t\u00e9rminos y condiciones.<\/span><\/p><p>\u00a0<\/p><h1><span style=\"font-weight: 400;\">Pol\u00edtica de Devoluciones<\/span><\/h1><p><span style=\"font-weight: 400;\">Esta pol\u00edtica de devoluci\u00f3n establece los t\u00e9rminos y condiciones para solicitar un reembolso por su suscripci\u00f3n al software de pagos proporcionado por Clunnity Sports S.L. Al utilizar nuestro software de pagos, usted acepta cumplir con los siguientes t\u00e9rminos de devoluci\u00f3n:<\/span><\/p><h3><span style=\"font-weight: 400;\">Reembolsos<\/span><\/h3><p><span style=\"font-weight: 400;\">1.1. Se proporcionar\u00e1n reembolsos \u00fanicamente en los siguientes casos:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si se produce un error t\u00e9cnico por parte de nuestro software de pagos y no se puede realizar una transacci\u00f3n correctamente.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Si se realiza un cargo no autorizado en su cuenta debido a un fallo en nuestra plataforma de pagos.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">1.2. Para solicitar un reembolso, debe comunicarse con el club correspondiente. Su solicitud debe incluir detalles claros y precisos sobre el motivo de la solicitud y cualquier evidencia relevante.<\/span><\/p><h3><span style=\"font-weight: 400;\">Pol\u00edtica de No Reembolso<\/span><\/h3><p><span style=\"font-weight: 400;\">2.1. No se proporcionar\u00e1n reembolsos en los siguientes casos:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Cambio de opini\u00f3n o decisi\u00f3n de no utilizar nuestro software de pagos despu\u00e9s de la compra.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Uso insatisfactorio del software de pagos, a menos que se cumplan las condiciones establecidas en el apartado 1.1.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Incumplimiento de los t\u00e9rminos y condiciones de uso del software de pagos.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Falta de habilidades t\u00e9cnicas o conocimientos para utilizar el software de pagos.<\/span><\/li><\/ul><h3><span style=\"font-weight: 400;\">Proceso de Reembolso<\/span><\/h3><p><span style=\"font-weight: 400;\">3.1. Una vez recibida su solicitud de reembolso, evaluaremos el motivo y, si cumple con las condiciones establecidas en el apartado 1.1, procesaremos el reembolso dentro de un plazo razonable.<\/span><\/p><p><span style=\"font-weight: 400;\">3.2. El reembolso se realizar\u00e1 utilizando el mismo m\u00e9todo de pago utilizado para la compra original, a menos que se acuerde lo contrario entre ambas partes.<\/span><\/p><h3><span style=\"font-weight: 400;\">Cambios en la Pol\u00edtica de Devoluci\u00f3n<\/span><\/h3><p><span style=\"font-weight: 400;\">4.1. Nos reservamos el derecho de modificar esta pol\u00edtica de devoluci\u00f3n en cualquier momento. En caso de cambios significativos, notificaremos a los clientes a trav\u00e9s de los medios de comunicaci\u00f3n proporcionados durante el registro.<\/span><\/p><p><span style=\"font-weight: 400;\">4.2. Al continuar utilizando el software de pagos despu\u00e9s de que se hayan realizado cambios en la pol\u00edtica de devoluci\u00f3n, usted acepta los nuevos t\u00e9rminos y condiciones.<\/span><\/p><p>\u00a0<\/p><h1><span style=\"font-weight: 400;\">Contacto y Soporte<\/span><\/h1><h3><span style=\"font-weight: 400;\">Contacto y Soporte<\/span><\/h3><p><span style=\"font-weight: 400;\">Para solicitar la cancelaci\u00f3n o devoluci\u00f3n de su suscripci\u00f3n o para recibir asistencia adicional, p\u00f3ngase en contacto con el club correspondiente.<\/span><\/p><p><span style=\"font-weight: 400;\">Al utilizar nuestro software de pagos y aceptar esta pol\u00edtica de cancelaci\u00f3n y devoluci\u00f3n, usted reconoce haber le\u00eddo, comprendido y aceptado los t\u00e9rminos y condiciones establecidos anteriormente.<\/span><\/p><p>Para informaci\u00f3n adicional puede contactar con el servicio de atenci\u00f3n al cliente de Clunnity.<\/p><p>\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Tabla de contenidos Pol\u00edtica de Cancelaci\u00f3n Esta pol\u00edtica de cancelaci\u00f3n establece los t\u00e9rminos y condiciones para cancelar su suscripci\u00f3n al software de pagos proporcionado por Clunnity Sports S.L. Al utilizar nuestro de pagos, usted acepta cumplir con los siguientes t\u00e9rminos de cancelaci\u00f3n: Cancelaci\u00f3n de la Suscripci\u00f3n 1.1. Los clientes tienen derecho a cancelar su suscripci\u00f3n [&hellip;]<\/p>\n","protected":false},"author":6,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"disabled","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3803","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.9 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Pol\u00edtica de cancelaci\u00f3n y devoluci\u00f3n - Clunnity<\/title>\n<meta name=\"description\" content=\"P\u00e1gina de pol\u00edtica de privacidad. 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